Add capacity. Take control. Keep growing.
Offshore staffing built only for trade and field service businesses. Schedulers, estimators, and accounts staff as capable as any local hire — who arrive already knowing your industry, your platforms, and your workflows, at salaries that finally make the maths work.
Fully employed staff · Transparent pricing · No lock-in contracts · Trade & field service only
You've built a real business. Now the back office is the bottleneck.
- Your office manager is brilliant — and completely maxed out
- AR slips every time the front counter gets busy
- You need another admin, but can't stomach $70K + super + a desk you don't have
- Quotes go out slower every month because your estimator is drowning
- You've grown the field team twice. The office hasn't grown since.
The field side scales. The office side doesn't. That's the problem we fix.
Most clients don't shrink their office — they upgrade what it does.
The volume work — data entry, confirmations, follow-ups, chasing — moves to your WizeWork staff. Your local people move up to the judgment work: customers, escalations, quality, the front counter.
What that looks like is your call. We design the split around your goals — growth, efficiency, or both.
Offshore isn't what it was.
Five years ago, offshoring meant handing over data entry and hoping. Today the Philippines has a deep pool of experienced trade-operations professionals — people who've run scheduling, prepared estimates, and chased AR for businesses like yours.
The tasks haven't gotten simpler. The talent got better.
The capacity you'd add
The trades we work in
Electrical
Fire Protection
HVAC
Plumbing
Security
Other Industries
Two ways we lift a trade business
Most clients need some of both. That's what the free review works out.
Start with a free Operational Review.
A senior consultant spends 60 minutes inside your operations — your platform setup, your workflows, where the office hours actually go. Then you get a written report: what's working, what's slipping, what it's costing you, and ROI estimates on the top three fixes.
- Free — the session and the written report cost nothing
- No pitch — recommendations come in writing, and what you do with them is your call
- Yours to keep either way — including if you do it all yourself
Best fit: trade and field service businesses with 5+ field staff and existing office admin. We reply within one business day.
How we do it
Most providers start by hiring. We start by understanding how your office runs — because capacity added to a broken workflow just makes the mess bigger.
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1
We design
We map how your office actually works — your systems, your workflows, who does what. We document exactly what the new role owns, so nothing falls between your team and ours.
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2
We hire
We recruit specifically for trade operations — schedulers, estimators, accounts staff. Full-time, office-based in the Philippines, fully employed by WizeWork. No contractors, no compliance grey zones.
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3
We train
Before day one: your job management system — whichever platform you run — your workflows, your templates, plus the AI tools we build into every role for speed and accuracy.
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4
You scale
Adding your next two techs no longer means a $70K office conversation. We manage performance, keep training current, and keep pricing simple — staff cost + our fee, fully disclosed before you sign anything.
The platforms we work in
Whatever runs your business, our people are trained in it — and if you're weighing up a switch, we'll give you a straight answer on whether you should.
- Xero
- AroFlo
- simPRO
- Tradify
- Buildertrend
- ServiceM8
- Fergus
- MYOB
All trademarks are the property of their respective owners. WizeWork is an independent provider and is not affiliated with or endorsed by the platforms shown.
The generalist test
Before you choose any offshore provider — including us — ask these:
- “Has my staff member worked in trade operations before?”
- Generalist providers staff every industry, so the honest answer is usually no. WizeWork only recruits and trains for trade businesses — it's all our staff do.
- “Do they know my job management platform?”
- Ask a generalist about simPRO job statuses or AroFlo workflows and watch the pause. Our staff train on the major trade platforms — simPRO, AroFlo, ServiceM8, Tradify, Buildertrend, Fergus — before placement, plus Xero and MYOB on the accounts side.
- “Will they understand the work — progress claims, variations, maintenance contracts, SWMS?”
- This is the gap that costs you three months of training. Our staff arrive knowing the difference between a quote and a variation.
- “Who designs the workflow before day one?”
- Most providers hand you a person and wish you luck. We map your office, write the role playbook, and design the split — volume work offshore, judgment work local — before anyone starts.
Any provider should be able to answer these. If they can't, you're the training program.
Find out what your office would hand over first.
A free 60-minute review of your operations. We'll tell you which role would add the most capacity — and give you the written report either way.
Best fit: trade businesses with 5+ field staff and existing office admin. We reply within one business day.